In the 1990s, people in Japan had to sell their cars to various independent shops, each
with different valuation standards. As Japan’s first largest national chain specializing in
car buying, IDOM introduced fair car buying based on nationwide market prices and needs, and established the practice of considering car sellers as "customers" in Japan.
In the 1990s, people in Japan had to sell their
cars to various independent shops, each
with
different valuation standards. As Japan’s first
largest national chain specializing in
car
buying, IDOM introduced fair car buying based
on nationwide market prices and needs, and
established the practice of considering car
sellers as "customers" in Japan.
To support a broader range of customers, we expanded into retail and maintenance to resolve the issues of information asymmetry and adverse selection, which are
challenges for the entire used car market. We were the first in Japan to introduce
comprehensive online vehicle information disclosure and a 10-year warranty. However, we understand the custom of long-term used car ownership still has a way to go, both
in Japan and globally. Even 30 years after our founding, our challenge continues.
To support a broader range of customers, we
expanded into retail and maintenance to
resolve the issues of information asymmetry
and adverse selection, which are challenges
for the entire used car market. We were the
first in Japan to introduce comprehensive
online vehicle information disclosure and a 10-
year warranty. However, we understand the
custom of long-term used car ownership still
has a way to go, both in Japan and globally.
Even 30 years after our founding, our
challenge continues.
Going forward, we will continue communicating that cars are not just tools but
irreplaceable experiences that enhance life’s happiness. To ensure our customers can
enjoy their cars for many years to come, IDOM strives to become a close partner to
car owners in any country or region, driving user-centric innovation.
Going forward, we will continue
communicating that cars are not just tools but
irreplaceable experiences that enhance life’s
happiness. To ensure our customers can enjoy
their cars for many years to come, IDOM
strives to become a close partner to car
owners in any country or region, driving user-
centric innovation.
